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Refund Policy

At Paysonet, we prioritize customer satisfaction and ensure transparent processes.
Our refund policy outlines the conditions under which refunds are processed for transactions conducted via our platform.

  1. Eligibility for Refunds
    2. Refunds may be granted under the following circumstances:
    • Failed Transactions: If a transaction is debited from your account but not delivered to the recipient or service provider. Paysonet will investigate and refund accordingly.
    • Unauthorized Transactions: If an unauthorized transaction is identified and verified as a system error.
    • Technical Errors: If a transaction is delayed or fails due to a system error on our platform.
  2. Refund Process
    • Submission: Customers must submit a refund request within 7 business days of the transaction.
    • Investigation: Refunds are subject to verification and investigation by our technical team.
    • Timeline: Eligible refunds will be processed within 5–10 business days.
    • Mode of Refund: Refunds will be returned to the original payment method used or credited to your Paysonet wallet.
  3. Exclusions
    4. Refunds will not be granted for:
    • Errors caused by incorrect information provided by the user.
    • Transactions involving third-party service errors where the Paysonet platform is not at fault.
  4. Contact Information
    5. For further inquiries, refund requests, or customer support, please contact us:
    • Phone Number: +234 816 621 3247
    • Email Address: support@paysonet.ng
    • Business Address: 63, Ogunlana Drive, Surulere, Lagos, Nigeria